Your privacy matters to us

1Introduction

Ranchi Balloon House ("we", "us", "our") operates the website ranchiballoonhouse.com. This Privacy Policy describes how we collect, use and protect the information you share with us when you browse our website, fill our contact form, or reach out to us by phone, email or WhatsApp.

By using our website, you agree to the collection and use of information in line with this policy.

2Information We Collect

We collect information in the following ways:

• Information you give us directly — such as your name, phone number, email address, event date and message, when you fill out our contact form or write to us.
• Automatically collected information — like your browser type, device type, pages visited and approximate location, gathered through cookies and standard analytics tools when you visit our website.
• Communication records — details of calls, WhatsApp chats or emails you exchange with us regarding a booking or enquiry.

3How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for balloon decoration services
• Plan, confirm and deliver bookings you make with us
• Improve our website, services and customer experience
• Send updates about your booking, and occasionally share offers, if you've agreed to receive them

We do not sell, rent or trade your personal information to third parties for their marketing purposes.

4Cookies

Our website may use cookies — small text files stored on your device — to remember your preferences and understand how visitors use our site. You can disable cookies through your browser settings; some parts of the website may work differently if you do.

5Third-Party Services

Our website may use trusted third-party services to operate smoothly, including:

• Google Maps — to show our location and help you find us
• Website analytics tools — to understand traffic and improve our content
• WhatsApp / calling apps — when you choose to contact us directly through those channels

These services have their own privacy policies governing the use of your information, and we encourage you to review them.

6Data Security

We take reasonable steps to protect the information you share with us from unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7Your Rights

You have the right to ask us what personal information we hold about you, request corrections, or ask us to delete your information from our records, subject to any legal requirements to retain certain records. To make such a request, simply contact us using the details below.

8Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children under 13.

9Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a revised "Last updated" date.

10Contact Us

If you have any questions about this Privacy Policy or how we handle your information, reach out to us: